Ebike-24 review
Updated September 30, 2026 · CommuteCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Ebike-24 suits commuters who want a wide city and commuter range and would rather spread the cost, since it offers finance. As a retailer based in Germany, it keeps support on email, phone and chat, lists bikes from €8.73, and sells nothing refurbished.
Key facts
- Best for
- Commuters in DE who want finance and a wide city and commuter range.
- Shop type
- Retailer↗
- Refurbished stock
- No↗
- Finance
- Yes↗
- Headquarters
- Germany↗
- Support channels
- Email, Phone, Chat↗
- Official website
- ebike-24.de
Facts checked September 30, 2026, 2 sources
Apps and profiles
- Elsewhere
- de-de.facebook.cominstagram.com
Pros and cons
Pros
- Finance is available at Ebike-24, and Fatbikes.nl does not offer it, so a costlier bike can be spread over planned payments.
- Support runs on email, phone and chat, so a problem can be raised through several routes.
- Entry prices start at €8.73 and the top of the range sits at €14,644.39, so both the cheap end and the expensive end are covered.
- The range is weighted to everyday riding, with 51% in the city category and 64.3% for commuters.
Cons
- Refurbished bikes are not sold at Ebike-24, while DOTBLUE eBIKE does sell them, so buyers on a smaller budget give up the cheaper option.
- Ebike-24 is a retailer, so prices come from a single seller, while Bike-Angebot.de is a marketplace and shows offers from many.
- Support runs on email, phone and chat, while a help centre is the more usual arrangement across this comparison, at 80.4%.
Ready to try Ebike-24?
Who it suits
- You want everyday bikes to choose between, with 51% of the offering in the city category and 64.3% for commuting.
- You would rather pay over time, since finance is available here and not at Fatbikes.nl.
- You buy in DE and want to reach the shop on email, phone and chat.
Who should look elsewhere
- DOTBLUE eBIKE, if a refurbished bike is what you are after; Ebike-24 sells no refurbished stock.
- Fatbikes.nl, if you plan to settle the whole amount at once rather than take the finance Ebike-24 offers.
- Bike-Angebot.de, if you want to weigh offers from several sellers, since it is a marketplace and Ebike-24 is a retailer.
Core features
Refurbished bikes sit outside the Ebike-24 range. The shop is not a used-stock specialist, so the machines on offer arrive new, and anyone hoping to save on a second-hand frame with an earlier life has to look elsewhere. DOTBLUE eBIKE is the alternative that does sell refurbished bikes, which makes the difference easy to state. Finance pulls the other way, and here Ebike-24 comes out ahead. A finance option is available at the point of sale, so a bike placed high in the range can be taken on a planned monthly outlay instead of a single large payment. Fatbikes.nl does not offer finance, so if you would rather own the bike outright and skip a credit agreement, that pairing suits you better. Put together, these facts pull in opposite directions. Ebike-24 is strong on paying over time and weaker on the absence of refurbished stock. Buyers who want a finance plan and a cheaper second-hand bike in the same place will not find both on this list.
The company behind it
Ebike-24 sits in Germany, and that base shapes much of what a buyer notices. Delivery addresses, opening hours and the language of service all follow that market, so a shopper outside it is buying across a border rather than from a local counter. Support is the part buyers check first after something goes wrong, and Ebike-24 runs on email, phone and chat. That is a direct set of routes rather than a single inbox, so a fault can be described on a call and followed up in writing. Across shops in this comparison a help centre is the more usual arrangement, at 80.4%, so Ebike-24 leans on the person answering rather than on published troubleshooting. The trade-off is plain. Buyers who want answers during shop hours, in the market the shop operates in, are well served. Buyers who want a self-service library of fixes will find that arrangement commoner elsewhere.
How Ebike-24 compares
Frequently asked questions
Does Ebike-24 offer finance on its bikes?+
Finance is available at Ebike-24, which sets it apart from Fatbikes.nl, where no finance is offered. Because Ebike-24 is a retailer, the sale and the finance arrangement sit with the same shop, so the agreement is handled where the bike is collected rather than through a separate broker.
Can I buy a refurbished e-bike from Ebike-24?+
Refurbished bikes are not sold at Ebike-24, so the range covers new machines only. The shop is a retailer and does not trade in second-hand stock, which narrows your options if a used frame at a lower entry price was the aim. DOTBLUE eBIKE does sell refurbished bikes and is the shop to weigh if that matters more than range breadth.
How do I contact Ebike-24 if something goes wrong?+
Support runs on email, phone and chat, so a fault can be raised in several ways and followed up in writing afterwards. The shop is based in Germany, which also sets the hours its phone and chat lines follow. A help centre is the more common arrangement across this comparison, at 80.4%, so expect a conversation rather than published fixes.
What do bikes at Ebike-24 cost?+
Entry prices start at €8.73 and the top of the range sits at €14,644.39. The median entry price is €876.09 and the median upper price €2,299, so the middle of the catalogue sits well above the cheapest frame and well below the priciest bike listed.
What kinds of bikes does Ebike-24 sell?+
The range leans towards everyday riding. City bikes make up 51% of the offering and commuter bikes 64.3%, with folding frames at 54.8% and e-mountain bikes at 46.5%. Road bikes are the thinnest category at 14%, so a rider chasing speed finds less here.
Is Ebike-24 a shop or a marketplace?+
Ebike-24 is a retailer, so the bikes listed are its own range and pricing runs through a single seller. Bike-Angebot.de works the other way round as a marketplace, where offers come from other sellers. If you prefer a single shop's curated choice, the retailer model fits; if you want the spread, a marketplace shows more.
Which motors and batteries do the Ebike-24 bikes use?+
Hub motors dominate, at 76%, with mid-drive at 24%. Of the range, 38.3% uses Bafang and 38.3% a house-branded unit, so brands are mixed. Batteries typically sit at 436.7 Wh and the median top speed is 30 km/h.
Where does Ebike-24 deliver to?+
Ebike-24 is based in Germany, and 77.8% of the bikes listed are road legal in Germany. Support on email, phone and chat follows the same market's working pattern, so a question sent from another time zone can wait for the next opening rather than being answered the same evening.
Sources
- ebike-24.de checked September 30, 2026
Backs: Headquarters
“"addressCountry": "DE"”
- ebike-24.de checked September 30, 2026
Backs: Finance, Refurbished stock, Shop type, Support channels
“Leasing”
Compiled from 2 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Money-back period.
Ebike-24
Commuters in DE who want finance and a wide city and commuter range.