Upway review
Updated September 30, 2026 · CommuteCue Editorial Team · Facts checked September 30, 2026
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings. Partners with a live offer in your country come first, then every other brand by score.
Our verdict
Upway suits riders who want a wide choice of bikes at a mid-range entry price with a warranty attached to used stock. Its 300 brands, 12 months used-bike warranty and 80% minimum battery health set it apart from the retailers nearby, though return shipping of €69 to €119 is the catch.
Key facts
- Best for
- Riders buying a serviced used e-bike with a warranty and a broad brand choice.
- Shop type
- Refurbished↗
- Brands stocked
- 300↗
- Refurbished stock
- Yes↗
- Used-bike warranty
- 12 months↗
- Minimum battery health
- 80%↗
- Money-back period
- 14 days↗
- Return shipping
- €69 to €119↗
- Finance
- Yes↗
- Trade-in
- Yes↗
- Service centres
- 500↗
- Markets
- FR, BE, DE, NL, US, AT, CH, ES, IT, DK↗
- Legal entity
- Upway Germany GmbH↗
- Headquarters
- Germany↗
- Founded
- 2021↗
- Support channels
- Email, Chat, Phone, Help-centre↗
- Official website
- upway.de
E-bikes
- Reference models
- Pegasus Premio EVO 10 Lite, Kalkhoff Endeavour 1.B Move, KTM Power Sport 11 Plus↗
- Price from
- €949↗
- Assist class
- EU 25↗
- Removable battery
- Yes↗
- Belt drive
- Yes↗
- Frame warranty
- 1 year↗
- Battery warranty
- 1 year↗
- Sales model
- Direct↗
- Service network
- Partner↗
- Bike types
- City, Emtb, Cargo, Road, Folding
- Motor brand
- Bosch, Bafang, Shimano, Yamaha
Facts checked September 30, 2026, 6 sources
Apps and profiles
- Elsewhere
- TrustpilotXfacebook.cominstagram.com
Pros and cons
Pros
- Refurbished bikes are sold with a 12 months warranty, the longest of the shops ranked on that measure.
- Used batteries are guaranteed to at least 80% health.
- A catalogue of 300 brands covers city, emtb, cargo, road and folding bikes, so a rider is not tied to one maker.
- Finance and trade in are both offered, which spreads the cost of a higher-spec bike.
- A 14 days money-back period gives room to live with the bike before settling.
Cons
- Return shipping is charged at €69 to €119, so a change of mind is not free.
- The 14 days money-back period is shorter than most of the shops ranked on it, placing Upway sixth.
- Servicing runs through a partner network of 500 points rather than in-house, so a job may mean a third party.
- Frame and battery warranties both run 1 year, which is light for a bike bought to commute daily.
Who it suits
- Commuters who want a mid-range price and a warranty on a used bike rather than a brand new one.
- Riders who want several makers to choose from, with city, emtb, cargo, road and folding categories in one place.
- Anyone who will trade a bike in or spread the cost, since trade in and finance are both offered.
Who should look elsewhere
- Shoppers who want free returns, since return shipping runs €69 to €119 and a retailer such as BikeBerry charges nothing for it.
- Buyers who need a longer money-back window, as the 14 days period trails the field.
- Riders who prefer in-house servicing rather than a partner network of 500 points.
Core features
Upway is a refurbished specialist selling through its own site, and the used stock is where its terms are strongest. Refurbished bikes carry a 12 months warranty, and every used battery is guaranteed to 80% health or better, which takes the biggest gamble out of buying second hand. The catalogue is broad for a shop of this kind, with 300 brands listed across city, emtb, cargo, road and folding categories, so the same seller can cover a step-through commuter and a cargo bike. Finance is available, trade in is accepted, and a 14 days money-back period lets a buyer test the fit of the bike before committing for good. Support runs on email, chat and phone, and servicing is delivered through a partner network of 500 points. The one charge that stands out is on returns, where €69 to €119 applies if a bike goes back.
How it compares on our data
The strength of Upway shows up in the used-bike terms rather than in price. On minimum battery health it sits at 1 of 1, and on the warranty attached to used bikes it also ranks 1 of 2, so the refurbishment promise is the clearest part of the offer. The catalogue breadth is also notable, ranking 1 of 7 on brands stocked. The weaker points are the two cost-of-exit measures: the 14 days money-back window ranks 6 of 13, and return shipping of €69 to €119 ranks 4 of 8. In short, the bike comes with more protection than most, while changing your mind costs more than at several rivals.
The company behind it
Upway trades as Upway Germany GmbH, registered in Germany and founded in 2021. It sells direct rather than through dealers, so the price on the site is the price paid, with the stock described in the categories above and supported by finance and trade in. Buyers are not left to work out who to call: support runs on email, chat and phone, which covers a help centre, live chat, email and phone, and warranty work is handled through a partner network of 500 points rather than an in-house workshop. The legal entity and headquarters details sit in the imprint, which is the first place to look if a delivery or warranty question turns into a dispute.
How Upway compares
8.5 vs 8.0
8.5 vs 8.9
8.5 vs 9.1
8.5 vs 9.0- 8.5 vs 9.3
8.5 vs 8.7- 8.5 vs 9.1
8.5 vs 9.3
8.5 vs 9.2
8.5 vs 9.2
8.5 vs 9.0
8.5 vs 9.0
Upway vs Ride Electric8.5 vs 8.9
8.5 vs 8.0
8.5 vs 8.0
8.5 vs 8.0
8.5 vs 8.0- 8.5 vs 8.0
- 8.5 vs 8.0
8.5 vs 8.0
8.5 vs 8.0
8.5 vs 8.0
Where Upway is available
- Available
- Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Spain, Switzerland, United States
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
Does Upway sell new bikes as well as refurbished ones?+
Yes. Upway is set up as a refurbished shop, and refurbished bikes carry a 12 months warranty with batteries guaranteed to at least 80% health. Buyers can also trade a bike in or spread the payment with finance, and the 14 days money-back period gives time to ride before deciding.
What does it cost to return a bike?+
Return shipping is charged at €69 to €119, which is the main cost of changing your mind. That is a real addition to the purchase price, and it is one of the weaker points for Upway against a retailer such as BikeBerry that does not charge for returns. The 14 days money-back period still applies on top of it.
Which brands and bike types can I choose from?+
The catalogue lists 300 brands, and the bike types covered are city, emtb, cargo, road and folding. Motors come from Bosch, Bafang, Shimano and Yamaha, and removable batteries are offered on the range, which suits riders who carry a bike on a train or up a stair.
How is the bike serviced and what support do I get?+
Servicing runs through a partner network of 500 points rather than an in-house workshop, so a repair may involve a third party. Support is offered on email, chat and phone, covering a help centre, live chat, email and phone. The frame and battery warranty both run 1 year.
Who is behind Upway and where is it based?+
The company is Upway Germany GmbH, registered in Germany and founded in 2021. It sells direct through its own site rather than through dealers, which means the price shown is the price paid. The imprint carries the legal entity and registered address for any warranty or delivery dispute.
Sources
- upway.de checked September 30, 2026
Backs: Assist class, Minimum battery health, Belt drive, Bike types, Brands stocked, Finance, Markets, Money-back period, Refurbished stock, Sales model, Service centres, Shop type, Support channels, Trade-in, Used-bike warranty
“gebrauchten Pedelecs (25 km/h)”
- upway.de/collections/city-e-bikes checked September 30, 2026
Backs: Motor brand, Price from, Reference models, Removable battery
“Bosch (882) Bafang (176) Shimano (108) Yamaha (30)”
- upway.de/pages/garantie checked September 30, 2026
Backs: Service network, Battery warranty, Frame warranty
“Mehr als 500 Upway-Partnerwerkstaetten in ganz Deutschland”
- upway.de/pages/uber-uns checked September 30, 2026
Backs: Founded
“Upway wurde 2021 gegruendet”
- upway.de/policies/legal-notice checked September 30, 2026
Backs: Headquarters, Legal entity
“Alexander Meissner Strasse 77 D, 12526 Berlin”
- upway.de/policies/refund-policy checked September 30, 2026
Backs: Return shipping
Compiled from 6 source pages, checked September 30, 2026. We did not open an account.
Upway
Riders buying a serviced used e-bike with a warranty and a broad brand choice.