Updated October 17, 2026 · CommuteCue Editorial Team
Decathlon vs Upway
Decathlon
Higher score in this comparison
Upway
Decathlon vs Upway: the differences
| Compare | DecathlonReviewVisitVisit | UpwayReviewSee alternativesSee alternatives |
|---|---|---|
| Reference models | Van Rysel, Riverside GCR, Triban GRVL 900, Rockrider RACE 900S | Pegasus Premio EVO 10 Lite, Kalkhoff Endeavour 1.B Move, KTM Power Sport 11 Plus |
| Money-back period | 30 daysHigher | 14 days |
| Markets | US | FR, BE, DE, NL, US, AT, CH, ES, IT, DKCovers more |
| Price from | Not confirmed | €949 |
| Assist class | Not confirmed | EU 25 |
| Removable battery | Not confirmed | Yes |
| Belt drive | Not confirmed | Yes |
| Frame warranty | Not confirmed | 1 year |
| Battery warranty | Not confirmed | 1 year |
| Sales model | Not confirmed | Direct |
| Service network | Not confirmed | Partner |
| Finance | Not confirmed | Yes |
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings. Partners with a live offer in your country come first, then every other brand by score.
Key differences
- Decathlon scores higher overall: 9.1 vs 8.5.
- Money-back period is higher at Decathlon: 30 days vs 14 days.
- Support channels: only Upway offers Email, Chat, Phone.
- Founded is lower at Decathlon: 1976 vs 2021.
- Markets: only Upway offers FR, BE, DE.
Our verdict on each
Decathlon
Decathlon suits riders who want a single store for the bike, the helmet and the lock, with a 24 months guarantee and free $0 behind a 30 days window. Its range spreads from €8.73 upward, and its own brands keep spares simple. Buyers wanting a named premium marquee should look at Kalkhoff or Tern instead.
Upway
Upway suits riders who want a wide choice of bikes at a mid-range entry price with a warranty attached to used stock. Its 300 brands, 12 months used-bike warranty and 80% minimum battery health set it apart from the retailers nearby, though return shipping of €69 to €119 is the catch.
Score breakdown
| Area | Decathlon | Upway |
|---|---|---|
| Cost | Not confirmed | 8.0Entry price of €949 with a 12 months warranty on used bikes, though return shipping runs €69 to €119. |
| Offer | 8.8Entry pricing runs from €8.73 to €7,774.27, covering budget and premium tiers. | 9.4HigherStock spans 300 brands across city, emtb and cargo, plus finance and trade in. |
| Trust | 9.6HigherTrust rests on a 24 months guarantee, a 30 days money back window and free $0. | 8.0Based in DE as Upway Germany GmbH, with support on email, chat and phone and 500 service points. |
How they place
| Ranking | Decathlon | Upway |
|---|---|---|
| E-bike shops and refurbished e-bikes | 2 of 34 | 20 of 34 |
Every fact side by side
| Fact | Decathlon | Upway |
|---|---|---|
| Bike types | Not confirmed | City, Emtb, Cargo, Road, Folding |
| Motor brand | Not confirmed | Bosch, Bafang, Shimano, Yamaha |
| Legal entity | Not confirmed | Upway Germany GmbH |
| Headquarters | France | Germany |
| Founded | 1976Lower | 2021 |
| Support channels | Help centre | Email, Chat, Phone, Help centreCovers more |
E-bike shops
| Fact | Decathlon | Upway |
|---|---|---|
| Shop type | Retailer | Refurbished |
| Brands stocked | Not confirmed | 300 |
| Refurbished stock | Not confirmed | Yes |
| Used-bike warranty | Not confirmed | 12 months |
| Minimum battery health | Not confirmed | 80% |
| Return shipping | $0 | €69 to €119 |
| Trade-in | Not confirmed | Yes |
| Service centres | Not confirmed | 500 |
Helmets and locks
| Fact | Decathlon | Upway |
|---|---|---|
| Product type | Helmet | Not confirmed |
| Warranty | 24 months | Not confirmed |
Where each stands against the rest
| Fact | Decathlon | Upway | Median |
|---|---|---|---|
| Price from | Not confirmed | €949below the median | €1,199 |
| Frame warranty | Not confirmed | 1 yearbelow the median | 2 years |
| Battery warranty | Not confirmed | 1 yearat the median | 1 year |
| Money-back period | 30 daysabove the median | 14 daysbelow the median | 15 days |
Median across 138 listed brands.
Pros and cons
Decathlon
Pros
- A 24 months guarantee outlasts the 30 days return window
- Free $0 softens a sizing mistake on a first e-bike
- Reference models span Van Rysel, Riverside, Triban and Rockrider, so a single store covers several riding styles
Cons
- Support runs on help centre alone, so a fault means a written answer rather than a call
- Top prices reach €14,644.39, and €3,506.97 sits well above the €2,299 for anyone budgeting from the middle
- Hub motors outnumber mid drive on compared listings at 76% against 24%, a heavier setup than Kalkhoff fits as standard
Upway
Pros
- Refurbished bikes are sold with a 12 months warranty, the longest of the shops ranked on that measure.
- Used batteries are guaranteed to at least 80% health.
- A catalogue of 300 brands covers city, emtb, cargo, road and folding bikes, so a rider is not tied to one maker.
Cons
- Return shipping is charged at €69 to €119, so a change of mind is not free.
- The 14 days money-back period is shorter than most of the shops ranked on it, placing Upway sixth.
- Servicing runs through a partner network of 500 points rather than in-house, so a job may mean a third party.
Who each suits
Decathlon
Who it suits
- Commuters who would rather buy the bike, a helmet and a lock in a single place than mix brands
- Riders on a budget who accept hub motors and house components in exchange for entry prices at €8.73
- Anyone who values a 24 months guarantee and free $0 more than a premium drivetrain brand
Who should look elsewhere
- Riders chasing a Bosch mid drive, where Kalkhoff builds around that brand across its named reference models
- Cargo and longtail buyers, since compared listings put those shapes at 42% and 5.1% against far higher 64.3%
- Folding frame fans, as Tern lists dedicated folding and cargo models while folding sits at 54.8% in compared listings
Upway
Who it suits
- Commuters who want a mid-range price and a warranty on a used bike rather than a brand new one.
- Riders who want several makers to choose from, with city, emtb, cargo, road and folding categories in one place.
- Anyone who will trade a bike in or spread the cost, since trade in and finance are both offered.
Who should look elsewhere
- Shoppers who want free returns, since return shipping runs €69 to €119 and a retailer such as BikeBerry charges nothing for it.
- Buyers who need a longer money-back window, as the 14 days period trails the field.
- Riders who prefer in-house servicing rather than a partner network of 500 points.
Country by country
| Country | Decathlon | Upway |
|---|---|---|
| Austria | No | Yes |
| Belgium | No | Yes |
| Denmark | No | Yes |
| France | No | Yes |
| Germany | No | Yes |
| Italy | No | Yes |
| Netherlands | No | Yes |
| Spain | No | Yes |
8 of 10 countries where either is available.
Questions about each
Decathlon
What does Decathlon cover after you buy an e-bike?+
The retailer runs a 24 months guarantee, which comfortably outlasts the 30 days money back period. Support for a claim goes through help centre. A rider with a fault in the first year is covered for longer than the window in which a return is still allowed, which settles the usual question about repairs versus replacements.
What does it cost to send an e-bike back?+
Return shipping is charged at $0, so sending a bike back costs nothing at checkout. You still have the 30 days money back window to use it. For a first e-bike, where frame size and motor feel are hard to judge in advance, that pairing lowers the cost of getting it wrong.
Upway
Does Upway sell new bikes as well as refurbished ones?+
Yes. Upway is set up as a refurbished shop, and refurbished bikes carry a 12 months warranty with batteries guaranteed to at least 80% health. Buyers can also trade a bike in or spread the payment with finance, and the 14 days money-back period gives time to ride before deciding.
What does it cost to return a bike?+
Return shipping is charged at €69 to €119, which is the main cost of changing your mind. That is a real addition to the purchase price, and it is one of the weaker points for Upway against a retailer such as BikeBerry that does not charge for returns. The 14 days money-back period still applies on top of it.
Other options to compare
Decathlon
Upway