Updated October 21, 2026 · CommuteCue Editorial Team
Helokeep vs Puckipuppy
Helokeep
Higher score in this comparison
Puckipuppy
Where Helokeep and Puckipuppy differ
| Compare | HelokeepReviewVisitVisit | PuckipuppyReviewVisitVisit |
|---|---|---|
| Reference models | Helokeep CD20 Long-Range Cargo Electric Bike, Helokeep 26M Electric Mountain Bike, Helokeep 26P Electric Mountain Bike, Helokeep COCO U Folding Electric Bike | Labrador Pro Ebike, Boxer ST Ebike, Schnauzer Ebike |
| Price from | $499Lower | $699.99 |
| Price up to | $1,999Lower | $2,299.99 |
| Money-back period | 30 daysHigher | 15 days |
| Markets | US | US, CACovers more |
| Motor position | Hub | Not confirmed |
| Nominal motor power (W) | 1,100 | Not confirmed |
| Assist class | Us class 2 | Not confirmed |
| Throttle | Yes | Not confirmed |
| Largest battery (Wh) | 1,588.8 | Not confirmed |
| Removable battery | Yes | Not confirmed |
| Claimed range (km) | 241.4 | Not confirmed |
| Lightest model (kg) | 31.7 | Not confirmed |
| Maximum payload (kg) | 250 | Not confirmed |
| Belt drive | No | Not confirmed |
| Battery warranty | 0.25 years | Not confirmed |
| Sales model | Direct | Not confirmed |
| Finance | Yes | Not confirmed |
Same on both: Frame warranty (2 years).
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Key differences
- Helokeep scores higher overall: 9.3 vs 9.1.
- Price from is lower at Helokeep: $499 vs $699.99.
- Price up to is lower at Helokeep: $1,999 vs $2,299.99.
- Money-back period is higher at Helokeep: 30 days vs 15 days.
- Bike types: only Helokeep offers Cargo.
- Markets: only Puckipuppy offers CA.
Our verdict on each
Helokeep
Helokeep suits US riders who want a single direct seller across cargo, mountain, folding, commuter and fat-tire shapes, with no dealer network in between. Entry pricing is $499, the priciest model reaches $1,999, and refunds run 30 days against battery cover of 0.25 years.
Puckipuppy
Puckipuppy suits US and Canadian riders who want several body styles from one seller, from $699.99 at the entry model to $2,299.99 at the top. The trade-off is the 2 years frame warranty, so buyers who weight long structural cover should prefer a dealer brand.
Score breakdown
| Area | Helokeep | Puckipuppy |
|---|---|---|
| Cost | 9.6HigherEntry at $499 rises to $1,999 at the top, and Helokeep ranks 16 of 149 brands on starting price. | 9.4Entry at $699.99 and top at $2,299.99 sit at 38 of 149 brands on price. |
| Offer | 9.1HigherA single catalogue covers cargo, emtb and step through, with claimed range 241.4 km, payload 250 kg and a 1,588.8 Wh battery on the cargo bike. | 9.0Range spans commuter, step through and folding with Labrador Pro Ebike, Boxer ST Ebike, Schnauzer Ebike named and ul 2849 listed. |
| Trust | 8.9Frame cover runs 2 years and refunds 30 days, but battery cover sits at 0.25 years, and selling is direct. | 8.92 years frame cover, 15 days money back and support on email, phone and help centre. |
Choosing between them
Pick Helokeep if price from, price up to, and money-back period matter most.
Pick Puckipuppy if markets matter most.
Licences and countries
| Country | Helokeep | Puckipuppy |
|---|---|---|
| Headquarters | Hong Kong | Not confirmed |
Positions in our rankings
| Ranking | Helokeep | Puckipuppy |
|---|---|---|
| Electric bikes | 5 of 185 | 22 of 185 |
| Commuter and city e-bikes | 5 of 143 | 19 of 143 |
| Folding e-bikes | 4 of 90 | 19 of 90 |
| Fat tire e-bikes | 4 of 98 | 18 of 98 |
| Electric mountain bikes | 2 of 73 | 8 of 73 |
| Cheap e-bikes | 4 of 80 | 18 of 80 |
If neither fits
Gotrax has money-back period at 31 days, against 30 days for Helokeep and 15 days for Puckipuppy.
Gotrax reviewWhere these facts come from
Helokeep
- helokeep.com: 25 facts, checked September 30, 2026
Puckipuppy
- puckipuppy.com: 9 facts, checked September 30, 2026
Every fact side by side
| Fact | Helokeep | Puckipuppy |
|---|---|---|
| Bike types | Cargo, Emtb, Step through, Folding, Commuter, Fat tireCovers more | Commuter, Step through, Folding, Fat tire, Emtb |
| Brakes | Hydraulic disc, Mechanical disc | Not confirmed |
| Certifications | Ul 2849 | Ul 2849 |
| Legal entity | HONG KONG JIANGHE INTERNATIONAL TRADING CO., LIMITED | Not confirmed |
| Headquarters | Hong Kong | Not confirmed |
| Support channels | Email, Phone, Help centre | Email, Phone, Help centre |
Where each stands against the rest
| Fact | Helokeep | Puckipuppy | Median |
|---|---|---|---|
| Price from | $499lowest quarter | $699.99below the median | $999 |
| Price up to | $1,999below the median | $2,299.99above the median | $2,099 |
| Nominal motor power (W) | 1,100highest quarter | Not confirmed | 425 |
| Largest battery (Wh) | 1,588.8highest quarter | Not confirmed | 800.8 |
| Claimed range (km) | 241.4highest quarter | Not confirmed | 138.5 |
| Lightest model (kg) | 31.7above the median | Not confirmed | 25.7 |
Median across 144 listed brands.
Pros and cons
Helokeep
Pros
- A single seller covers cargo, mountain, folding, commuter, step-through and fat-tire shapes: cargo, emtb and step through.
- Entry pricing of $499 keeps a new e-bike purchase within reach.
- The cargo bike claims 241.4 km of range and takes 250 kg of load, and it has a throttle.
Cons
- Battery cover is 0.25 years against a frame warranty of 2 years, so the pack is the weak point of the policy.
- Support runs on email, phone and help centre only, with no live chat or community forum among the listed channels.
- Shipping is listed for US alone, so riders outside that market have no stated delivery.
Puckipuppy
Pros
- One maker covers commuter, step through and folding, so a step-through commuter, a fat-tire and a folding bike can share the same seller and the same support.
- Prices start at $699.99 and stop at $2,299.99, so the span holds both a budget commuter and a higher spec machine.
- Support runs on email, phone and help centre, with phone and email listed alongside the help centre.
Cons
- Frame cover is 2 years, so a rider who buys to keep the bike for a long time is buying on a shorter structural promise.
- The money back window is 15 days, which gives a new owner little time to judge fit and range before returning.
- Sales run in US and CA, so a UK or European rider should start with Kalkhoff or Tern instead, where local supply is more likely.
Who each suits
Helokeep
Who it suits
- US riders who want cargo or mountain shapes from a single direct seller.
- Commuters who want a long claimed range on the cargo bike alongside a 30 days refund window.
- Buyers who want a folding bike and a cargo bike in the same catalogue rather than across brands.
Who should look elsewhere
- Tern buyers, who want a dedicated maker of cargo, commuter and folding rather than a broad direct catalogue.
- Kalkhoff buyers, who want city, hybrid and step through from a brand that is not a direct-only seller.
- Riders keeping an e-bike for years without battery worries, since battery cover is 0.25 years.
Puckipuppy
Who it suits
- US and Canadian riders buying direct, with US and CA as the covered area.
- People who want commuter, step through and folding from one seller rather than mixing shapes across brands.
- Price-first buyers who can live with the 2 years frame warranty and the 15 days return window.
Who should look elsewhere
- Cargo and long-load riders: Tern sells cargo, commuter and folding, and Puckipuppy's commuter, step through and folding leaves that shape out.
- Riders after a city or hybrid shop bike: Kalkhoff's city, hybrid and step through is aimed there.
- Buyers who weight a long frame warranty heavily, given the 2 years cover here.
Current offers
Helokeep
Current offer
Discount code
Get $20 OFF Your First Order: $20
First order
Source, checked September 30, 2026
Country by country
| Country | Helokeep | Puckipuppy |
|---|---|---|
| United States | Yes | No |
Questions about each
Helokeep
What does a Helokeep e-bike cost at the entry point?+
Helokeep sells direct, and the entry price is $499. The priciest bike in the catalogue reaches $1,999, so the gap between the cheapest and the top end is wide. Riders pay a purchase price once, and nothing on the bike is set to renew afterwards.
Is there a subscription or renewal fee to pay after buying?+
No subscription sits behind the purchase. Bikes are bought outright, so the $499 entry point is what you pay at the point of sale and nothing renews later. The only ongoing commitments are servicing and the warranty, with frame cover of 2 years and battery cover of 0.25 years.
Puckipuppy
How much does a Puckipuppy e-bike cost at the entry point?+
The cheapest listed model sits at $699.99, which is the price at entry rather than an introductory rate that changes later. The dearest model in the range is $2,299.99, so the span between the two figures is wide. Anyone comparing brands should hold the same entry and top figures for Kalkhoff and Tern before deciding.
Where does Puckipuppy sell and deliver?+
Puckipuppy sells into US and CA, so ordering and delivery are set up for those markets rather than a single home market. A rider elsewhere would need to check shipping and road rules for their own country, and a brand such as Kalkhoff or Tern may simply be easier to source locally.
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