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Updated October 21, 2026 · CommuteCue Editorial Team

Helokeep vs Tenways

Helokeep scores 9.3 and Tenways 8.9 out of 10. Compare their differences and shared features below.

Helokeep

Higher score in this comparison

9.3/10
Visit
Tenways

Tenways

8.9/10
Visit

Where Helokeep and Tenways differ

Helokeep vs Tenways
CompareHelokeepReviewVisitVisitTenwaysTenwaysReviewVisitVisit
Reference modelsHelokeep CD20 Long-Range Cargo Electric Bike, Helokeep 26M Electric Mountain Bike, Helokeep 26P Electric Mountain Bike, Helokeep COCO U Folding Electric BikeTENWAYS CGO600, TENWAYS AGO T, TENWAYS AGO Performance, TENWAYS Longtail Duo
Price from$499€1,199
Price up to$1,999€4,999
Motor positionHubMid
Nominal motor power (W)1,100250
Assist classUs class 2EU 25
Largest battery (Wh)1,588.8Higher720
Claimed range (km)241.4Higher120
Lightest model (kg)31.715Lower
Maximum payload (kg)250Higher220
Belt driveNoYesHas it
Frame warranty2 years5 yearsHigher
Battery warranty0.25 years2 yearsHigher
Sales modelDirectBoth
Money-back period30 daysHigher14 days
MarketsUSAT, BE, BG, HR, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, NL, NO, PL, PT, RO, SK, SI, ES, SE, CH, GB
ThrottleYesNot confirmed
Service networkNot confirmedPartner

Same on both: Removable battery (Yes), Finance (Yes).

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings. Partners with a live offer in your country come first, then every other brand by score.

Key differences

  • Helokeep scores higher overall: 9.3 vs 8.9.
  • Largest battery (Wh) is higher at Helokeep: 1,588.8 vs 720.
  • Claimed range (km) is higher at Helokeep: 241.4 vs 120.
  • Lightest model (kg) is lower at Tenways: 15 vs 31.7.
  • Maximum payload (kg) is higher at Helokeep: 250 vs 220.
  • Belt drive: only Tenways.
  • Frame warranty is higher at Tenways: 5 years vs 2 years.
  • Battery warranty is higher at Tenways: 2 years vs 0.25 years.
  • Money-back period is higher at Helokeep: 30 days vs 14 days.
  • Support channels: only Helokeep offers Phone.

Our verdict on each

Helokeep

Helokeep suits US riders who want a single direct seller across cargo, mountain, folding, commuter and fat-tire shapes, with no dealer network in between. Entry pricing is $499, the priciest model reaches $1,999, and refunds run 30 days against battery cover of 0.25 years.

Read the full Helokeep review

Tenways

Tenways suits European commuters who want a mid-drive e-bike with a belt option, a removable battery and a cargo choice at the top, without paying flagship money. Entry pricing of €1,199 sits close to the market median, and the frame warranty runs 5 years. Service is partner based, so check a local workshop before committing.

Read the full Tenways review

Score breakdown

Helokeep vs Tenways
AreaHelokeepTenways
Cost9.6HigherEntry at $499 rises to $1,999 at the top, and Helokeep ranks 16 of 149 brands on starting price.8.5Entry price of €1,199 sits near the market median of €906.56, and the line runs to €4,999.
Offer9.1A single catalogue covers cargo, emtb and step through, with claimed range 241.4 km, payload 250 kg and a 1,588.8 Wh battery on the cargo bike.9.2HigherBelt drive, a removable battery and 14 days of returns, with finance available on the range.
Trust8.9Frame cover runs 2 years and refunds 30 days, but battery cover sits at 0.25 years, and selling is direct.Not confirmed

Availability and regulation

Helokeep vs Tenways
CountryHelokeepTenways
HeadquartersHong KongNetherlands

Additional countries for Helokeep: 1. Additional countries for Tenways: 28.

How they place

Helokeep vs Tenways
RankingHelokeepTenways
Electric bikes5 of 1851 of 185
Commuter and city e-bikes5 of 1431 of 143
Cargo e-bikes4 of 691 of 69

Every fact side by side

Helokeep vs Tenways
FactHelokeepTenways
Bike typesCargo, Emtb, Step through, Folding, Commuter, Fat tireCommuter, City, Hybrid, Step through, Cargo, Longtail
Motor brandNot confirmedBafang, Bosch, Own
BrakesHydraulic disc, Mechanical discCovers moreHydraulic disc
CertificationsUl 2849Not confirmed
Legal entityHONG KONG JIANGHE INTERNATIONAL TRADING CO., LIMITEDTENWAYS Technovation Europe B.V.
HeadquartersHong KongNetherlands
Support channelsEmail, Phone, Help centreEmail, Help centre, Community

Where each stands against the rest

Helokeep vs Tenways
FactHelokeepTenwaysMedian
Nominal motor power (W)1,100highest quarter250below the median425
Largest battery (Wh)1,588.8highest quarter720below the median800.8
Claimed range (km)241.4highest quarter120below the median138.5
Lightest model (kg)31.7above the median15lowest quarter25.7
Maximum payload (kg)250highest quarter220highest quarter158.76
Frame warranty2 yearsat the median5 yearshighest quarter2 years

Median across 144 listed brands.

Pros and cons

Helokeep

Pros

  • A single seller covers cargo, mountain, folding, commuter, step-through and fat-tire shapes: cargo, emtb and step through.
  • Entry pricing of $499 keeps a new e-bike purchase within reach.
  • The cargo bike claims 241.4 km of range and takes 250 kg of load, and it has a throttle.

Cons

  • Battery cover is 0.25 years against a frame warranty of 2 years, so the pack is the weak point of the policy.
  • Support runs on email, phone and help centre only, with no live chat or community forum among the listed channels.
  • Shipping is listed for US alone, so riders outside that market have no stated delivery.

Tenways

Pros

  • The line spans commuter, city, hybrid, step-through, cargo and longtail types, so one maker covers most daily riding.
  • Belt drive is part of the range, which suits riders who want a chain-free drivetrain.
  • Removable batteries and hydraulic disc brakes both feature across the line.

Cons

  • Support runs on email, help centre and community only, so there is no phone line for a bike that needs a workshop.
  • Service runs on a partner network, so a local Tenways workshop is not guaranteed in every market.
  • The top of the range, €4,999, sits well above the €2,191.53 typical ceiling for commuter e-bikes.

Who each suits

Helokeep

Who it suits

  • US riders who want cargo or mountain shapes from a single direct seller.
  • Commuters who want a long claimed range on the cargo bike alongside a 30 days refund window.
  • Buyers who want a folding bike and a cargo bike in the same catalogue rather than across brands.

Who should look elsewhere

  • Tern buyers, who want a dedicated maker of cargo, commuter and folding rather than a broad direct catalogue.
  • Kalkhoff buyers, who want city, hybrid and step through from a brand that is not a direct-only seller.
  • Riders keeping an e-bike for years without battery worries, since battery cover is 0.25 years.

Tenways

Who it suits

  • Commuters in Austria, BE and BG who want a mid-drive bike with a removable battery and hydraulic disc brakes.
  • Riders who need real carrying capacity, since the Longtail Duo takes 220 kg.
  • Buyers who prefer a chain-free drivetail, as belt drive is part of the range.

Who should look elsewhere

  • Riders who want mountain terrain, since Kalkhoff carries emtb models that Tenways does not list.
  • Anyone wanting a folding bike, as Tern and HK Beirui Trade Co. both list folding while Tenways does not.

Current offers

Helokeep

Current offer

  • Discount code

    Get $20 OFF Your First Order: $20

    First order

    Source, checked September 30, 2026

Country by country

Helokeep vs Tenways
CountryHelokeepTenways
AustriaNoYes
BelgiumNoYes
BulgariaNoYes
CroatiaNoYes
CzechiaNoYes
DenmarkNoYes
EstoniaNoYes
FinlandNoYes

8 of 29 countries where either is available.

Questions about each

Helokeep

What does a Helokeep e-bike cost at the entry point?+

Helokeep sells direct, and the entry price is $499. The priciest bike in the catalogue reaches $1,999, so the gap between the cheapest and the top end is wide. Riders pay a purchase price once, and nothing on the bike is set to renew afterwards.

Is there a subscription or renewal fee to pay after buying?+

No subscription sits behind the purchase. Bikes are bought outright, so the $499 entry point is what you pay at the point of sale and nothing renews later. The only ongoing commitments are servicing and the warranty, with frame cover of 2 years and battery cover of 0.25 years.

Tenways

What does a Tenways e-bike cost?+

Prices start at €1,199 for the entry bike in the range and run up to €4,999 for the AGO Performance at the top of the line. Both ends are one-off purchase prices, not subscription fees. The Longtail Duo sits inside that span as the cargo option, and the site lists 3 alternatives for side-by-side reading.

Can I pay for a Tenways in instalments?+

Finance is available, so the entry price of €1,199 on the cheapest bike in the line can be spread rather than paid in one go. Terms are set at the point of purchase rather than quoted as a standard rate, so check the figures you are given before you commit. The top of the range is €4,999.

Other options to compare

Helokeep

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Tenways

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